“Your time is precious” proclaims the SpinVox web site.
For those not in the know, SpinVox is a service that “converts your voicemails into text messages and sends them straight to your mobile phone or email.”
This is not a rant directed at the SpinVox translation service as I have been using SpinVox for a few months and it has generally been ok. The quality of speech to text translation can be a bit ropey and it is evident that they are using humans to convert at least some of the messages, so if privacy is a concern then don’t use this service.
My issue is with their “time is precious” motto. If my time is so precious to them, why did they keep me waiting in a call queue for 61 minutes to cancel my subscription?
“May I ask why you are cancelling your subscription with us?” the advisor asked.
“Do you know how long I have been waiting in the call queue?” I asked in return.
“Er, sorry about that… about half an hour?”
“No, sixty-one minutes to be precise”
“Oh, that’s bad”
Too right it’s bad. Can anyone beat 61 minutes on hold?
For reference, you can also cancel SpinVox by sending “STOP” to 84004 (which isn’t mentioned on their web site).