Power to the people

After reading about Centrica (the parent company of ye olde British Gas) reporting profits of £1.3 billion while at the same time raising retail energy prices by 18%, I got to wondering – is there another way?

As the power generators offer wholesale prices to larger customers (including the utility companies themselves), would it be possible to start a new not-for-profit energy provider which would benefit from the cheaper wholesale rates and pass these prices on directly to its members? It would be like an energy co-operative scheme if you like.

I’m thinking of doing some further research into this concept. Before I waste time on this, does anyone have any good reasons why this wouldn’t work?

Coinks communications

Me: “Can you tell me how to leave the Coinks programme and close my account please?” (18th July 2011)

Coinks: “I have closed your account and you’ll receive no further communications from us” (19th July 2011)

Coinks: “We’d love to hear what you think of our Consumer Services” (20th July 2011)

*sigh*

Why I dislike 1&1

I couldn’t find a lot to like about 1&1.

Here are some of the reasons why I ditched them …

  • Loyal existing customers can’t benefit from the same offers as new customers
  • They took over 9 months to support the .me TLD in their Control Panel tools
  • You can’t add TXT DNS records for domains hosted by 1&1 (so you can’t use SPF)
  • They don’t renew UK domain names until the very day of the domain expiry
  • You can’t register a new domain name with different registrant details
  • Their anti-spam service sucks
  • Their support people discuss your personal account details with third parties
  • My web sites hosted by 1&1 kept suffering unexplained downtime
  • They ‘improved’ their Control Panel and removed support for Macs!

I have never known their service status page show anything other then “All systems functional” even when their own web sites are failing with spurious error messages:

Finally, to add insult to injury they rip you off when you leave.

1&1 invoiced me on 12th May for six months of pre-paid hosting service from 10th May to 10th November. I finally moved over all my domains to another provider and sent 1&1 notice of contract cancellation on 3rd June.

I contacted 1&1 and asked when my refund would be processed. Their response was “the charges are non refundable“. I asked them to re-instate my account in that case and was told “We regret to inform you that your account is already terminated to which our system can no longer activate.”

I had been a customer of 1&1 for over 5 years and that’s how they treat me.

Great customer service – thanks 1&1 !

Sponsor Me!

I have an unwritten rule with friends and colleagues – don’t ask me to sponsor you and I won’t ask you to sponsor me. Generally this works well, but as some people have not got the message I’ll spell it out.

I’m glad that you feel so passionately about a cause that you are prepared to dedicate your time and energy to it, but please don’t think badly of me because I don’t. I have my own list of charities that I support and I don’t force them on you.

Don’t try and convince us that you have no personal interest in climbing Mount Kilimanjaro, swimming the English Channel or running the London Marathon. It’s almost certainly not an altruistic endeavour. You probably would have done it without any sponsorship, in fact in some cases committing to a minimal level of sponsorship was a necessary evil to enable you to participate.

To sum up, if you want me to subsidise little Johnny’s playgroup then just be honest and say that. Don’t try and dress it up as a grand athletic event so impressive that I will feel compelled to shower the participants with cash to show my appreciation.

Customer Data Insecurity

In the last couple of weeks I’ve received separate emails from Sega and Travelodge informing me that my personal details have been ‘stolen’ by hackers and may be used in phishing attacks against me. These are just a couple in a long line of examples of well publicised hacks against major online sites.

Actually this likely won’t affect me at all. I have no faith in web sites keeping my personal data safe and don’t trust the security of online retailers at all. My email is delivered via collaborative filtering anti-spam techniques and I rarely see spam nowadays anyway.

I use a different secure password for every web site and never divulge real personal details in online registrations. They don’t have my real date of birth, mother’s maiden name or anything else considered valuable information by the hacker community.

Don’t forget that the retailers have no idea what your real personal details are, so you are perfectly entitled to make up what you want when you register with them. I strongly advise you to invent a pseudo-identity with an alternative date of birth and security credentials. As long as you keep note of what these are then you won’t have a problem with authentication and you won’t be exposed to serious data theft if your details are exposed.

It’s disappointing, but not surprising, that online retailers are being compromised in this way. Despite Travelodge’s claims that their “main priority is to ensure the security of our customers’ data” I don’t imagine that customer data security is at the top of the average retailer’s requirements list when it comes to web site design.

As Travelodge are so fond of saying – “Sleep tight” !