114 Days Later

In a previous blog entry I mentioned my trial subscription to the Tesco/LOVEFiLM DVD rental service, which I cancelled in November 2005. In September 2006 I received a letter from Tesco inviting me to rejoin their service, but I was not interested and responded with the following email:

To: privacy@tescodvdrental.com, online@tesco.co.uk
Subject: Use of personal data
Date: Sat, 30 Sep 2006 10:18:22 +0100

I have received a letter from Tesco inviting me to rejoin your Tesco DVD Rental service, despite cancelling my subscription a year ago.

I have not given permission to be contacted in this way and I request that you remove all my personal details from your databases and cease any further marketing communications.

Months passed and I forgot all about it, then today I received the following response from Tesco (spelling mistake included):

From: care@tescodvdrental.com
Subject: Re: Use of personal data
Date: 22 Jan 2007 14:22:25

Thank you for your email.

We apologise for the inconvinience caused.

We would like to confirm that we have deleted your details from our database, henceforth you will not receive any emails from us.

If you have any other questions then please do let us know.

Kind regards,

Paula

Customer Services
Tesco DVD rental

I don’t expect instant responses, but 114 days has got to be a record?

Expedia Extortion

I recently booked a hotel and flights online with Expedia and paid by credit card. A change of plan meant that it was necessary to cancel the entire booking and so I telephoned their contact centre, which at that time of day happened to be routed to India.

The following week I was confused to discover that my credit card was no longer being authorised for transactions. I contacted the card issuer and was told that they had suspended my card after receiving a suspicious telephone call from someone purporting to be me notifying them of a change of address. The fraudster had given my full name, home address and date of birth, but fortunately failed to answer their other security questions.

I very rarely provide any personal details to retailers and I recall being particularly hesitant when the Expedia form requested my date of birth. I assumed that due to airline security requirements the request was valid on this occasion and so proceeded with the booking.

Now I can’t prove beyond all reasonable doubt that the theft of my personal information and subsequent attempt to divert my credit card was attributable to Expedia call centre staff, but it seems far too much of a coincidence. I am pleased to say that the card issuer was efficient in cancelling my account and issuing a new card, but they did not seem interested in tracing the culprits.

I will not be giving Expedia my custom again and I am not the only one:

Equality for the able now please

“OUTRAGE OVER DISABLED PARKING FEE”

That was the headline of a recent BBC News article. It concerns a decision by a Derby hospital to charge disabled patients for parking. I ask, why haven’t they been doing so already? I am outraged too!

Disabled people have the benefit of convenient reserved parking spaces but still don’t want to pay for them. Well hard luck! I commend this hospital for doing away with the unjust favour for the disabled community. Being disabled gives you the ‘right’ to the cleanest toilets and closest parking spaces, but you want it all to be free as well? What makes you so privileged? Perhaps you should be tax exempt and have butlers paid for by the goverment too?

The Disability Rights Commission says: “This is a monstrous tax on the sick as it’s more than likely that disabled blue badge holders will have to attend hospital more often.

So the DRC admits that the disabled are already a disproportionate burden to the National Health Service, but believe that the free ride should extend to incidental living expenses now too!

By all means strive for equality, but don’t lose sight of what that actually means and damage your cause in the process. Don’t confuse a disability with just being a tightwad. You want equality? Well be careful what you wish for as you might just get it!

Stamp recycling?

What do blind people and donkeys have in common? Used stamps apparently.

I recently witnessed a usually sane friend carefully cut out and save a used stamp from an envelope, he said that he was saving them for “some woman at work who gives them to donkeys”.

Don’t get me wrong, I am an active recycler and would gladly support any scheme to reduce our waste, but how do donkeys benefit from stamps? I mentioned this riddle to a few people and was told that blind people collect them too. Time to investigate further! My early ‘research’ unearthed some other people asking the same question on Internet forums. They had been collecting away out of some halcyon notion that they were doing something worthwhile and were now desperately searching for someone to actually send them to.

First stop was the RNIB, who say:

“Stamps are sorted by volunteers and then sold to dealers and collectors. They are mostly sold by weight, if we can identify any valuable stamps they can be sold for a higher price. As a general guideline RNIB can expect to receive 90p or £1 for a pound weight of stamps.”

So it is true! In fact there are a number of charities vying for your stamp collection:

The Guide Dogs for the Blind Association say:

“… stamps can also be recycled to make money for Guide Dogs as these can be sold to collectors.”

Help the Aged are in on the act, quoting the same worth as RNIB:

“On average Help the Aged receives 90p or £1 for a pound weight of stamps.”

So my friend was not so mad after all… or was he?

All these charities conveniently supply an address to post your stamps to, but have they calculated how much it costs to send 1 pound (454 grams) of stamps? Well I will tell you. Due to it’s size your consignment will be classified as a ‘packet’ by Royal Mail and costs £1.39 to send by Second Class post.

So it actually costs more to send your stamps to the charity than they will earn back! All your diligent and painstaking collecting would amount to a nett loss of nearly 50p per pound weight of stamps.

Ignoring the postage costs and estimating that a stamp weighs 100mg, you would need to collect over 4,500 stamps to earn that £1. This values your collected stamps at just 0.02p each (i.e. collect fifty to make a penny). Perhaps this is all just a clever ruse to export our waste abroad? 😉

Please stop this ridiculous nonsense, do us all a favour and just send them the quid!

Oh, and nothing from The Donkey Santuary. Perhaps donkeys just like the taste? 😛

Donkey

Silence your PC

After a bit of trial and error I have built what I consider to be an almost silent PC server. I quickly identified that most of the noise comes from fans, these are a necessary evil to cool your PC, but there are quieter alternatives. By removing the chipset fans altogether and replacing them with larger and more efficient heatsinks, I was able to cut down noise while keeping the components adequately cooled.

I chose the quietest hard disks I could find, the Seagate Barracuda 7200.7 ST380011A. Seagate claim “idle accoustics of 2.5 bels – the industry’s best” and I do agree that they are remarkably quiet.

Next was the PSU. I initially tried a Zalman AM300B-APS “ultra-quiet” PSU but this was still too noisy for my delicate ears. Instead I opted for an Etasis EFN-300 300W 0db fanless ATX PSU. As the name implies, this has no fans at all and relies on dissipating heat through metal fins exposed at the back of the unit. I was initially concerned that the fins would run hot, but it has been surprisingly cool to the touch – and reliable!

Finally I tackled the CPU (AMD Athlon XP 2200+ 1.8GHz SoA). This is the one component that runs very hot and cannot generally be cooled by passive convection. I installed a Zalman CNPS7000B-AlCu Super Flower Cooler which has a silent mode by adjusting the fan speed using the ‘FAN MATE 2’ accessory. It is not totally silent, but at low speeds is probably as good as you could expect.

Overall, my silent PC server has been a roaring 😉 success. It has been running continuously since September 2004 and none of the modified components have showed any signs of failing. The CPU and twin Seagate disk drives run at a constant 48°C, both well within normal operating temperatures.

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